Over the past few years, digitalization in the service sector has become essential to meet the increasing customer demands for better services. Digitalization changes the nature of production and the provision of services. Completely new technologies and service delivery platforms are introduced, which generate digital formats for effortless delivery.

This eliminates intermediaries and revises the principles of interaction with customers, suppliers, and partners. The possibility of creating an ecosystem and connecting to the infrastructure of partners and contractors is crucial. Service industries must adapt new payment schemes for the ecosystem with a trustworthy IT infrastructure to design a better future for their customers.