Here’s What’s New In GroundWork 8.7.4

When it comes to monitoring today’s complex IT infrastructures, simpler is better. That’s why we keep enhancing Diamanti’s GroundWork IT monitoring solution to make it easier to stay on top of performance and keep outages to a minimum.  

Here’s what’s new in the latest release (8.7.4) of GroundWork. To see these features in action, watch this video. 

Get Reports Delivered via Email  

Getting the latest data quickly and efficiently is a big part of IT monitoring. That’s why GroundWork makes it easy to have any monitoring report emailed to you and others automatically at the frequency and schedule that works for you. 

Simply go to the Reports page in GroundWork and choose the type of report, the hosts and time timeframe. You will get a series of options for the frequency of the report, who should get it and the date and time it should arrive in your inbox. 

At any time in GroundWork, you can see a list of all your scheduled reports showing what hosts are included and the timing.  You can edit that data and also copy a report, easily changing a few details to set up another report.  

Include Multiple Hosts and HostGroups in a Single Availability Report 

Another new feature in release 8.7.4 of GroundWork Monitor is the ability to generate Host Availability Reports that include multiple hosts or multiple groups of hosts in a single report. This makes reporting faster and easier. Just choose the hosts or host groups you want to include, and GroundWork does the rest. Availability Reports also now include additional data such as the total hours of an event (e.g., being available or being down) and the percentage of overall time allocated to eachevent. Also, when running the HostGroup report, you can now see the names of all the hosts that are included in each group.  

ServiceNow Integration 

The latest release of GroundWork streamlines the reporting integration with ServiceNow.  

If you currently use ServiceNow to distribute tickets generated in GroundWork, you probably know any one event can result in multiple tickets being generated when there is a problem, a recovery, an acknowledgement or any downtime for both hosts and servers. Now when this process occurs, only one ticket will be generated. That existing ticket will be updated to show it has been resolved, rather than generating multiple tickets. 

Customize Your GroundWork Dashboard  

The latest release of GroundWork makes it easy to create customized dashboards using Grafana.  

Just choose “new dashboard,” identify the hosts, host groups and services you want to monitor, the metrics you want to see, thresholds, etc. and your dashboard will be all set up—it’s that simple. You also have the option of choosing from default GroundWork dashboards to make the setup even easier. 

SMTP Failover Configuration
To make sure reporting data that’s emailed gets to you reliably, the latest release of GroundWork gives you the option of setting up a secondary SMTP server for automatic failover.  

You can set the secondary server to be sticky. That means it will remain the active server indefinitely, until it experiences problems, or the service is restarted.  

Or the secondary SMTP server can be non-sticky. That means when the primary server is back up and running, it will automatically take over after a period of time that you set. 

Be sure to download the latest version of GroundWork Monitor to take advantage of these new capabilities. And watch the video to see a demonstration of all of these new capabilities.