IT Operations Analytics
GroundWork Monitor allows you to examine and correlate metrics with Performance Visualization, see data at an organizational level with Views, and drill into specific issues with Log Analysis.
Service Level Agreements (SLAs) are the backbone of IT management. The structuring of IT into service delivery and service management organizations under ITIL/ITSM has made the SLA a primary method of setting expectations for services. SLAs are useful for estimating costs and budgets, and to justify and control the frequently high costs of IT services. GroundWork provides a simple, straightforward way to integrate and monitor your SLAs through a series of applications including: