Driving Growth in Insurance with Kubernetes and the Hybrid Cloud
The insurance industry is no stranger to disruption — its products and services act as bulwarks against the unexpected. Whether a customer is looking to secure adequate health coverage, protect their home from natural disasters, or ensure that their travel plans remain flexible, insurance provides them with peace of mind in a rapidly changing world.
To better meet such needs, leaders in this sector are seeking effective paths to digital transformation. Many have chosen a route through the hybrid cloud, which enables them to offer consumers end-to-end support by modernizing and simplifying policy sign-up and management.
Yet while today’s insurance landscape has become more digital than ever, few insurance companies are using cloud technology to its fullest potential. This is often due to stakeholder anxieties about system complexity and security, both of which are understandable given the need to maintain on-demand services and keep sensitive customer information secure.
One way to address these concerns and unlock the benefits of the hybrid cloud is with Kubernetes (K8s). This open-source container orchestration tool gives insurance companies the means of deploying automated application clusters that boost efficiency and savings. K8s equips insurers to manage talent and scale operations, customize the policy experience, and safeguard actionable data.
Manage talent and scale operations on the hybrid cloud
By using Kubernetes to deliver the benefits of the hybrid cloud, insurers can deploy a unified IT strategy across diverse environments. This type of hybrid approach keeps insurers competitive by combining the advantages of public and private clouds to link workplaces, data centers, and customer touchpoints.
Remaining competitive with the help of Kubernetes begins with acquiring and training new talent. With the hybrid cloud, companies can make their hiring reach global by recruiting remotely or on-site. Kubernetes grants partners access to applications that simplify onboarding: by spinning up cloud-native clusters, employees can use any device from any location to familiarize themselves with company policy, protocols, and sector regulations. In short, managing data and applications on Kubernetes allows organizations to operate seamlessly across IT environments, a key need in the emerging era of remote work.
The networking made possible by Kubernetes is key for insurance companies, particularly as they are regularly expected to provide 24/7 support. A customer who has just been in a fender bender, for example, will want to contact their auto insurer for immediate assistance. The customer service representative taking this call can rely on streamlined containers to make necessary data available and enable collaboration with agents and brokers. This helps the customer service rep assist their client in making decisions about towing, repairs, and related coverage.
Kubernetes offers additional features that enable insurers to accelerate growth. For example, during the peak enrollment season (from roughly November to January, when member sign-ups and new plan processing often triple) or after a natural disaster, a cloud-smart adoption of K8s can automate deployment of on-demand containers. This keeps customers connected with what are often life-changing services while also reducing spend.
Customize the policy experience with Kubernetes
A smart adoption of Kubernetes can also meet customers’ rising expectations for convenient online experiences. In addition to orchestrating containers so as to automate routine processes (such as enrollment and billing), K8s can be used to deliver services faster across customer devices.
Today’s client wants to be able to use a laptop, mobile app, or telephone to quickly speak with a live agent, modify coverage, or file a claim. Kubernetes empowers insurers to meet these needs with cutting-edge applications and customized online platforms, which give customers a holistic view of their policies and the flexibility to make the most of their benefits.
Remember that fender bender? Thanks to the insurer’s cloud infrastructure, the customer can seamlessly verify policy details, find a covered mechanic, and pay their deductible—all on their iPhone.
Overcome complexity and safeguard data
Setting up this infrastructure can be daunting; it can be difficult to know the best path to take to digital transformation or which legacy systems to retain. Diamanti simplifies this task: with its centralized K8s platform and tailored support teams, it takes the complexity out of a move to the hybrid cloud.
In addition to providing a one-stop-shop for container orchestration, Diamanti’s platform secures and streamlines an organization’s data, making it more actionable and available Thanks to its built-in analytics pipelines and enhanced security features, the platform is able to provide transparent, segmented access to policyholder information. This also permits insurers to detect and address new vulnerabilities and risks, ensuring compliance and consumer trust.
In sum, Diamanti provides insurance for making an insurer’s digital transformation a profitable one.